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Health Center Services & Information

For assistance with general illness issues or non-emergent medical concerns, please contact your RD or RA for advice regarding the need for off-campus care when the Health Center is closed.

Additional options for medical assistance for non-emergency medical issues:
   * 24-hour medical advice lines (offered by many medical plans) 
   * Local Urgent Care Clinics
   * Beverly Hospital 

The patient has a right… 

  • To be treated with respect and dignity and to be provided with courteous, considerate care.
  • To be informed about the diagnosis, treatment and prognosis of the health problem in terms that can be understood.
  • To know the chances that treatment will be effective and to know the possible risks, side effects and alternative methods of treatment.
  • To receive confidential treatment of their disclosures and medical records and, except when required by law, is afforded the opportunity to approve or refuse release.
  • To know who is responsible for providing treatment.
  • To have access to a second medical opinion before making any decision. The patient can decide not to be treated, but must be informed of the medical consequences of refusal.
  • To participate in decisions involving the health problem.
  • To be informed of the personal responsibilities, involved in seeking medical treatment and maintaining health and well-being thereafter.
  • To privacy—privacy of person and privacy of personal health information.
  • To have access to resource persons and information concerning health education, self-care and prevention of illness.

The patient has the responsibility… 

  • To inform clinician of any changes in their health status that could affect their treatment.
  • To adhere to a prescribed treatment plan and to discuss any desired change.
  • To act in a considerate and cooperative manner with the Student Health Services staff.
  • To treat other patients, staff and clinicians with respect. This includes no cell phone use, recording or photography. 
  • To ask questions and seek clarification regarding areas of concern.
  • To weigh the consequences of refusing to comply with instructions and recommendations.
  • To assist the clinicians in compiling a complete record by authorizing the Student Health Services to obtain necessary medical information from appropriate sources.
  • To be conscious of respiratory hygiene while in the waiting area with other students and patients.
  • To keep appointments on time.
  • To cancel appointments only when absolutely necessary, and with at least 24-hour notice in advance so that other patients might utilize that time. 

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